Complaints Procedure

When it comes to service, we believe you deserve the best treatment. We put people at the heart of everything we do, and underpin our service with technology. However at times, mistakes can happen, and if they do, or we fail to meet your expectations in some way, we want the opportunity to put things right as quickly as possible.

However, should you ever wish to register a formal complaint, please write to the following explaining what the problem is :-

Amarjit Karwal
Lann Finance
Suite 6, Pegaxis House
61 Victoria Road
Surbiton
Surrey
KT6 4JX

On receipt, your complaint will be acknowledged and you will receive a copy of our complaints handling procedure. The matter will then be investigated in line with that procedure and our findings will be reported to you in writing.

If you are not happy with our firms response, if we reject your complaint or you do not hear from us within 8 weeks, the Financial Ombudsman Service may be able to help you.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between businesses providing financial services & their clients. Their web site address is www.financial-ombudsman.org.uk/ or they can be contacted on 0800 0234 567.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.