Treating Customers Fairly

Since Lann Finance launched in 2006, we recognised both the importance and common sense that Treating Customers Fairly (TCF) brings and we have looked to embed TCF into everything we are trying to achieve. TCF has always been and will continue to be a key corporate objective of Lann Finance.

We strive to achieve the highest standards at all times. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Consumers are provided with clear information and are kept appropriately informed before, during and after the Point of Sale. Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.